Terms & Conditions and Privacy Policy

Who we are

All tours are operated by Carcassonne Photography Tours, which is owned by Mr. Laurence Patterson.  Our website address is: www.carcatour.com and our email address is tour@carcatour.com. By choosing to book or participate in a tour and any related products or services (a “Tour”) with the Tour Operator, you (“you”) agree to these Terms & Conditions (the “Terms”).

What you acknowledge

By booking a Tour you acknowledge that you have read, understand and agree to be bound by these Terms. These Terms, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party. Furthermore, you consent to the Carcassonne Photography Tours’ use of your personal data in accordance with our Privacy Policy (see below) and you are authorised on behalf of all participants in your party to disclose their personal details to the Tour Operator, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements).

You acknowledge that all travel involves an element of risk and may involve personal risk. You hereby assume all such risk and You, your estate, your family, heirs and assigns hereby release Carcassonne Photography Tours, Laurence Patterson, and the Tour Guide from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary, to You, or to any equipment in your possession, that may occur as a result of your participation in the tours offered on the website or as a result of the negligence of any party, including the Tour Guide or any employee, officer, agent, contractor or assign of Carcassonne Photography Tours and Laurence Patterson, whether such negligence is passive or active.

You are strongly encouraged to obtain suitable travel insurance prior to booking a tour.

We urge you to exercise caution if you purchase any goods during your tour. Neither Carcassonne Photography Tours, Laurence Patterson nor the Tour Guide make any claims about the quality, source or other provenance of any goods which may be available for purchase.

Information provided by you

You are responsible for providing accurate, timely and complete information in connection with Your registration for and use of the Site. Carcassonne Photography Tours is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to us by You.

Carcassonne Photography Tours will only use your information in accordance with our Privacy Policy. Carcassonne Photography Tours will use its best efforts to ensure the privacy of all other personal information, however we expressly disclaim any liability for any damage that may result should any information be released to any third parties. You hereby agree to hold Carcassonne Photography Tours harmless for any damages that may result.

Carcassonne Photography Tours uses a third party service to process your payment information, therefore we have no access to your credit card information. For further information, please contact Carcassonne Photography Tours payment processing company www.PayPal.com.

Modification of the terms of this agreement

Carcassonne Photography Tours reserves the right to make changes to this Agreement from time to time. Carcassonne Photography Tours shall provide notice to You of any substantive and/or material changes to this Agreement or any policies posted on the Site by posting such changes on the Site.

Intellectual Property Rights

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that You see or read on the Site is owned by Carcassonne Photography Tours, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. You may not copy, download, use redesign, reconfigure, or retransmit anything from the Site without the prior written permission of Carcassonne Photography Tours. Still and moving images, and audio, taken by You on the tour is owned by You, and You are solely responsible for its production and distribution. 

Refunds

Any cancellation by You must be made by telephone or email and acknowledged by Carcassonne Photography Tours. The date on which the request to cancel is received by Carcassonne Photography Tours will determine the refund due as follows:

Cancellation 60 days or more before departure: Amount paid less upfront costs. These upfront costs are disclosed to you when you use the Site to complete the transaction and may represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other ancillary expenses.

Cancellation 59 to 31 days before departure: deposit paid or 80% of tour price if paid in full.

Cancellation less than 30 days before departure: no refund

You are strongly encouraged to obtain cancellation insurance. In certain circumstances, this will cover the cost of cancellation.

In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, or does not deliver it as promised, You may choose between a rescheduling of the tour OR a full refund of all monies paid or a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded by Carcassonne Photography Tours or paid by You, as applicable.

Félines Consultancy is registered Auto-Entrepreneur business in France. SIRET: 82370420000026